Shipping Policy

Shipping Information

At Sanctuary Clothing Store, we ensure your carefully selected pieces reach you with the same attention to detail that goes into crafting our collections.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Returns & Exchanges

We want you to love every Sanctuary piece as much as we do. If something isn’t quite right, our returns process is designed to be as effortless as wearing our collections.

Return Policy Details

• Return Period: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached
• Return Authorization: Required for all returns/exchanges

Step-by-Step Return Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and email address
• Order number
• Items to return/exchange (product names, sizes, colors)
• Reason for return/exchange
• Confirmation that items are unworn and in original condition

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and provide:

• Return Authorization Number
• Shipping instructions

Step 3: Ship Your Items

Send your authorized return to:

Important: Clearly write your Return Authorization Number on the package and use a trackable shipping service. We cannot be responsible for lost returns.

Refund Information

Processing Timeline

• Processing & Inspection: 5-7 business days after we receive your return
• Refund Processing: Additional 3-5 business days to appear in your account

Refund Methods

Refunds are issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB)
• PayPal accounts

Non-Returnable Items

To maintain quality and hygiene standards for our sophisticated international community, we cannot accept returns or exchanges for:

• Underwear & Intimates (for hygiene reasons)
• Sleepwear (for hygiene reasons)
• Items without original tags or showing signs of wear
• Items that have been washed or altered
• Final sale items (clearly marked at purchase)

International Returns

As a global brand serving modern women worldwide (excluding Asia and select remote regions), we accept international returns with these considerations:

• Customers are responsible for return shipping costs
• Customers are responsible for any customs duties
• Refunds are issued in USD according to exchange rates at processing time