FAQ

At Sanctuary, we believe in creating clothing that seamlessly blends contemporary trends with timeless elegance. Our collections are designed for the modern woman who values both style and comfort, offering versatile pieces that transition effortlessly from day to night, office to evening events.

Our clothing is designed for dynamic women including busy professionals, comfort-seekers looking for cozy yet stylish pieces, and global citizens with diverse fashion needs. Whether you’re building your work wardrobe or seeking comfortable everyday essentials, Sanctuary offers pieces that move with you through your busy life.

Our collections include: Clothing, Coats & Outerwear, Dresses, Hoodies & Sweatshirts, Jeans, Pants, Shirts & Tops, Shorts, Skirts, Sleepwear, Sweaters, and Underwear & Intimates. Each category is designed with our signature blend of comfort, quality, and versatility.

We provide detailed size charts for each product category on individual product pages. We recommend measuring yourself and comparing with our charts for the best fit. Our pieces are designed with attention to detail and crafted to move comfortably with your body.

Yes, our clothing is designed to be true to size. However, for specific fit preferences (such as a more relaxed fit), we recommend reviewing the product descriptions and size charts. Our goal is to ensure each piece fits as beautifully as it looks.

We offer two shipping methods:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Perfect for reliable tracking and faster delivery

Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Minimum Order: $50
• Perfect for budget-conscious shopping

We take 1-2 business days to carefully prepare your order, ensuring each piece meets our quality standards before dispatch. This attention to detail reflects our commitment to craftsmanship in every aspect of your shopping experience.

Yes, we offer global delivery! However, please note that delivery to some Asian countries and remote areas may not be available. We’re continuously working to expand our reach to serve more of our global community.

Absolutely! For Standard Shipping via DHL or FedEx, you’ll receive tracking information once your order is dispatched. For Free Shipping via EMS, tracking availability may vary by destination.

We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. We want you to be completely satisfied with your Sanctuary pieces.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return. We’ll guide you through the process and provide return instructions.

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect. In such cases, we’ll happily cover return shipping costs.

Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

To make fashion accessible to our global community, we accept: Visa, MasterCard, JCB, and PayPal. Each transaction is secure, reflecting our commitment to providing not just style and comfort, but also peace of mind.

Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. Your security and privacy are important to us.

No, we do not store your complete credit card information on our servers. For your security, payment details are processed through our secure payment partners.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.

Orders enter our processing system quickly after placement. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Click on the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to reset your password securely.